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ADMINISTRATOR PROGRAM KEY
This feature gives designated stations the ability to administer a number of System functions from their key-
set using a assigned button. The Administrator Program (PROG) key is programmed in MMC 722. The station
passcode must be changed from the default value to use this feature. See the System Administrator Guide for
more information.
ALL CALL VOICE PAGE
Users can page internal zone zero and all external paging zones at the same time by dialing the All Page code.
Keysets may be restricted from making or receiving pages in system programming. A maximum of 32 keysets
can be programmed in each internal page zone to receive page announcements.
Note: Each IP keyset being paged requires an MGI channel to carry the page audio. If all MGI channels are
busy then no IP keysets will receive a page.
ATTENTION TONE
To get your attention, a brief tone precedes all page announcements and intercom voice calls. There are sep-
arate programmable duration timers for page and voice announce tones.
AUDIO MESSAGE WITH ALARM (TIMER) REMINDER
This feature provides an option that allows a recorded message to be played to a user when they go off hook
to answer an alarm reminder ring (timed reminder ring). The message is recorded on the Samsung embed-
ded voicemail. In addition, if the AA group is busy when the reminder call is answered the system will play a
designated MOH source to the user. Alternatively System programming can define an external music source
to be played when the Appointment Reminder is answered.
AUDIO RINGBACK TONES
Audio ringback tones allow a caller to hear a custom recording in place of standard ringback tone when call-
ing to the OfficeServ system. This is extremely useful in call center applications where all callers must be alert-
ed of call recordings, or where agents must always answer calls with a specific script. This feature requires a
Samsung Voicemail as the custom recordings are stored as prompts in the voicemail system.
AUTHORIZATION CODES
Authorization codes are used to give permission to make a call. A maximum of 500 four to ten-digit authori-
zation codes can be either forced or voluntary. When used, authorization codes will automatically change the
dialing station’s class of service to the level assigned to the authorization code. Authorization codes may be
programmed to print or not print on SMDR.
Forced
When a station is programmed for forced authorization, the user must always enter this code before dialing
is allowed. The dialed authorization code is verified from the system list of 500 authorization codes.
Voluntary
Any station user can always enter an authorization code before they begin dialing. The dialed authorization
code is verified from a system list of 500 authorization codes.
4.4
- OfficeServ 1
- TABLE OF CONTENTS 3
- 4 BUSINESS FEATURE PACKAGE 4
- 5 GENERAL USER INFORMATION 4
- Convergence: One Solution 5
- PART 1. SYSTEM OVERVIEW 5
- BENEFITS 6
- 1.2 SIZE AND CONFIGURATION 7
- 1.2.1 CABINET LAYOUT 7
- Virtual Cabinet Slots 8
- 1.2.2 SYSTEM CAPACITIES 9
- License 11
- (4DLM + 4DLM + 4TRM) 11
- PART 2. HARDWARE DESCRIPTIONS 13
- 2.2.2 MEDIA CARD 14
- 2.4 DAUGHTERBOARD MODULES 15
- 2.3 INTERFACE CARDS 15
- 4SWM (DATA MODULE) 16
- HARDWARE CAPACITIES 18
- MAXIMUM AOM CAPACITY 18
- 2.6 STATION EQUIPMENT 19
- 2.6.2 iDCS SERIES EQUIPMENT 21
- 2.6.3 DCS SERIES KEYSETS 23
- SMT-i3105 (see Figure 2–16) 24
- SMT-i5210 (see Figure 2–17) 24
- SMT-i5230 (see Figure 2–18) 24
- SMT-i5243 (see Figure 2–19) 25
- SMT-i5264 (see Figure 2–20) 25
- 2.6.6 OfficeServ™ Wireless 27
- Feature Highlights 28
- 2.6.7 SIP DEVICES 29
- PART 3. SPECIFICATIONS 30
- 3.5 RINGS AND TONES 31
- 3.5.1 RING CYCLES 31
- 3.3 ENVIRONMENTAL LIMITS 31
- 3.4 CABLE REQUIREMENTS 31
- 3.5.1a SYSTEM RING CYCLES 31
- 3.5.2 RING 32
- 3.5.3 SYSTEM TONES 32
- 3.6 KEYSET LED INDICATIONS 32
- SYSTEM FEATURES 34
- ACCOUNT CODE ENTRY 36
- ACCOUNT CODE KEY 36
- ACCOUNT CODE KEY – ONE TOUCH 36
- Voluntary 37
- CALL CENTER 39
- EMBEDDED REPORTING PACKAGE 40
- OFFICESERV DATAVIEW 40
- CALL COSTING 41
- CALL FORWARDING 41
- CALL HOLD 42
- CALL PARK AND PAGE 42
- CALL PICKUP 42
- CALL RECORDING 43
- CALL WAITING/CAMP-ON 43
- CALLER ID FEATURES 43
- Caller ID 45
- OfficeServ™ Messenger 47
- CONFERENCE 48
- CONFERENCE GROUP 48
- CUSTOMER SET RELOCATION 48
- DATA SECURITY 48
- DID/DDI Call Limits 49
- DISA SECURITY 50
- DISTINCTIVE RINGING 50
- DOOR PHONES 50
- EXECUTIVE BARGE-IN (OVERRIDE) 50
- Primary Rate Interface (PRI) 52
- MOBILITY SOLUTION 54
- MULTIPLE LANGUAGE SUPPORT 54
- MUSIC ON HOLD—FLEXIBLE 54
- MUSIC ON HOLD – SOURCES 54
- NETWORKING 55
- OfficeServ™ CONNECT 57
- OPERATOR GROUP 57
- Operator 58
- Station Group 58
- Time Based Routing - Plans 59
- Automatic / Manual 59
- Holiday Schedule 59
- RING OVER PAGE 60
- SECRETARY POOLING 60
- SINGLE LINE CONNECTIONS 60
- SIP SERVICES 60
- SPEED DIAL NUMBERS 61
- SPEED DIAL BY DIRECTORY 61
- STATION HUNT GROUPS 61
- STATION PAIR 61
- Special Code Table 62
- VIRTUAL EXTENSIONS 64
- VOICE MAIL 64
- WALKING CLASS OF SERVICE 65
- STATION FEATURES 66
- SMT-i5264 IP 64 BUTTON MODULE 67
- TRI-COLORED LIGHTS 72
- RINGING PREFERENCE 72
- SPEAKERPHONE 72
- STATION LOCK 72
- TERMINAL STATUS INDICATOR 72
- VOLUME SETTINGS 73
- WALL-MOUNTABLE KEYSETS 73
- DISPLAY FEATURES 74
- CALLING PARTY NAME 75
- Call Screen 77
- Agent Screen 77
- SAMPLE DISPLAYS 78
- SAMPLE CALLER ID 79
- SAMPLE UCD DISPLAYS 80
- AUTO ATTENDANT FEATURES 81
- DESCRIPTIONS 81
- SYSTEM ACTIVITY REPORTS 83
- TRANSFER DIRECT TO MAILBOX 83
- VOICE PROMPT PROGRAMMING 83
- WEB PROGRAMMING 83
- VOICE MAIL FEATURES 84
- VOICE PROMPTED PROGRAMMING 89
- UNIFIED VOICEMAIL 89
- 4.6 SAMPLE SMDR PRINTOUT 90
- (WITHOUT CALLER ID) 90
- 4.7 SAMPLE SMDR PRINTOUT 91
- (WITH CALLER ID/ANI NUMBER) 91
- 4.9 UCD CALL STATISTICS 93
- LONGEST QUEUE TIME TODAY 94
- LONGEST QUEUE TIME NOW 94
- 4.10 UCD AGENT STATISTICS 95
- 4.11 SAMPLE TRAFFIC REPORT 96
- 4.12 TRAFFIC REPORT OVERVIEW 97
- 5.2 FCC REQUIREMENTS 101
- 5.4 MUSIC ON HOLD WARNING 103
- 5.5 DISA WARNING 103
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