Combi 7100 Series Spezifikationen Seite 86
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FOLLOW ME
If authorized to do so, a subscriber can choose to have callers that reach their voicemail box to be forwarded
to another destination, such as a cell phone. The OfficeServ 7100 will dial the new destination and prompt
the subscriber to accept or reject the call. If the subscriber is not reached or chooses to reject the call, the
caller will be sent to the subscriber’s voicemail box.
GROUPING / SORTING OF MESSAGES
If authorized to do so, a subscriber can choose to have callers that reach their voicemail box to be forwarded
to another destination, such as a cell phone. The OfficeServ 7100 will dial the new destination and prompt
the subscriber to accept or reject the call. If the subscriber is not reached or chooses to reject the call, the
caller will be sent to the subscriber’s voicemail box.
GROUP MAILBOXES
The OfficeServ 7100 provides the ability to create voicemail boxes that are associated to a station group
rather than a single station.
INDIVIDUALLY DEFINED MAILBOXES AND STATIONS
The OfficeServ 7100 allows creation of voicemail boxes that do not have associated stations. This is ideal for
creating announcement mailboxes or for allowing remote users to have voicemail without actually being a
part of the phone system.
KEYSET DISPLAY AND SOFT KEY SUPPORT
For subscribers who have a station equipped with a display the OfficeServ 7100 voicemail application can
provide additional functionality. The display will be used to display notification of new messages. Also, when
navigating the voicemail options the display will enable special soft key commands for faster navigation
through the system.
MAILBOX BACKUP AND RESTORE
The customer can backup mailbox data for archiving and restoration purposes.
MESSAGE DELIVERY OPTIONS
When creating a quick memo or messaging another subscriber a subscriber may set any of a number of pri-
ority delivery options. Messages can be flagged any of the following: Urgent Priority, Return Receipt Request,
Callback Request, Private, or Reply Required.
MESSAGE LENGTH CONTROLS
The administrator can configure many options to control the usage of disk space in the OfficeServ 7100
voicemail. These options include setting the maximum number of messages a mailbox can take, the maxi-
mum greeting length a subscriber can record, and the maximum length of messages left by a caller. The
administrator can even configure an entire mailbox to be automatically deleted after a certain period of time.
These options help to more efficiently manage message storage space and prevent abuse of the system. The
maximum voice mail message length capability is 2.5 hours.
MESSAGE NOTIFICATION
The OfficeServ 7100 voicemail can alert subscribers of messages in a variety of ways. In addition to the nor-
mal keyset indicator, the subscriber can be notified via: cell phone, pager, and e-mail. Any or all of these
options can be enabled. This allows subscribers a great deal of flexibility in how and where they receive their
messages.
4.52
- OfficeServ 1
- TABLE OF CONTENTS 3
- 4 BUSINESS FEATURE PACKAGE 4
- 5 GENERAL USER INFORMATION 4
- Convergence: One Solution 5
- PART 1. SYSTEM OVERVIEW 5
- BENEFITS 6
- 1.2 SIZE AND CONFIGURATION 7
- 1.2.1 CABINET LAYOUT 7
- Virtual Cabinet Slots 8
- 1.2.2 SYSTEM CAPACITIES 9
- License 11
- (4DLM + 4DLM + 4TRM) 11
- PART 2. HARDWARE DESCRIPTIONS 13
- 2.2.2 MEDIA CARD 14
- 2.4 DAUGHTERBOARD MODULES 15
- 2.3 INTERFACE CARDS 15
- 4SWM (DATA MODULE) 16
- HARDWARE CAPACITIES 18
- MAXIMUM AOM CAPACITY 18
- 2.6 STATION EQUIPMENT 19
- 2.6.2 iDCS SERIES EQUIPMENT 21
- 2.6.3 DCS SERIES KEYSETS 23
- SMT-i3105 (see Figure 2–16) 24
- SMT-i5210 (see Figure 2–17) 24
- SMT-i5230 (see Figure 2–18) 24
- SMT-i5243 (see Figure 2–19) 25
- SMT-i5264 (see Figure 2–20) 25
- 2.6.6 OfficeServ™ Wireless 27
- Feature Highlights 28
- 2.6.7 SIP DEVICES 29
- PART 3. SPECIFICATIONS 30
- 3.5 RINGS AND TONES 31
- 3.5.1 RING CYCLES 31
- 3.3 ENVIRONMENTAL LIMITS 31
- 3.4 CABLE REQUIREMENTS 31
- 3.5.1a SYSTEM RING CYCLES 31
- 3.5.2 RING 32
- 3.5.3 SYSTEM TONES 32
- 3.6 KEYSET LED INDICATIONS 32
- SYSTEM FEATURES 34
- ACCOUNT CODE ENTRY 36
- ACCOUNT CODE KEY 36
- ACCOUNT CODE KEY – ONE TOUCH 36
- Voluntary 37
- CALL CENTER 39
- EMBEDDED REPORTING PACKAGE 40
- OFFICESERV DATAVIEW 40
- CALL COSTING 41
- CALL FORWARDING 41
- CALL HOLD 42
- CALL PARK AND PAGE 42
- CALL PICKUP 42
- CALL RECORDING 43
- CALL WAITING/CAMP-ON 43
- CALLER ID FEATURES 43
- Caller ID 45
- OfficeServ™ Messenger 47
- CONFERENCE 48
- CONFERENCE GROUP 48
- CUSTOMER SET RELOCATION 48
- DATA SECURITY 48
- DID/DDI Call Limits 49
- DISA SECURITY 50
- DISTINCTIVE RINGING 50
- DOOR PHONES 50
- EXECUTIVE BARGE-IN (OVERRIDE) 50
- Primary Rate Interface (PRI) 52
- MOBILITY SOLUTION 54
- MULTIPLE LANGUAGE SUPPORT 54
- MUSIC ON HOLD—FLEXIBLE 54
- MUSIC ON HOLD – SOURCES 54
- NETWORKING 55
- OfficeServ™ CONNECT 57
- OPERATOR GROUP 57
- Operator 58
- Station Group 58
- Time Based Routing - Plans 59
- Automatic / Manual 59
- Holiday Schedule 59
- RING OVER PAGE 60
- SECRETARY POOLING 60
- SINGLE LINE CONNECTIONS 60
- SIP SERVICES 60
- SPEED DIAL NUMBERS 61
- SPEED DIAL BY DIRECTORY 61
- STATION HUNT GROUPS 61
- STATION PAIR 61
- Special Code Table 62
- VIRTUAL EXTENSIONS 64
- VOICE MAIL 64
- WALKING CLASS OF SERVICE 65
- STATION FEATURES 66
- SMT-i5264 IP 64 BUTTON MODULE 67
- TRI-COLORED LIGHTS 72
- RINGING PREFERENCE 72
- SPEAKERPHONE 72
- STATION LOCK 72
- TERMINAL STATUS INDICATOR 72
- VOLUME SETTINGS 73
- WALL-MOUNTABLE KEYSETS 73
- DISPLAY FEATURES 74
- CALLING PARTY NAME 75
- Call Screen 77
- Agent Screen 77
- SAMPLE DISPLAYS 78
- SAMPLE CALLER ID 79
- SAMPLE UCD DISPLAYS 80
- AUTO ATTENDANT FEATURES 81
- DESCRIPTIONS 81
- SYSTEM ACTIVITY REPORTS 83
- TRANSFER DIRECT TO MAILBOX 83
- VOICE PROMPT PROGRAMMING 83
- WEB PROGRAMMING 83
- VOICE MAIL FEATURES 84
- VOICE PROMPTED PROGRAMMING 89
- UNIFIED VOICEMAIL 89
- 4.6 SAMPLE SMDR PRINTOUT 90
- (WITHOUT CALLER ID) 90
- 4.7 SAMPLE SMDR PRINTOUT 91
- (WITH CALLER ID/ANI NUMBER) 91
- 4.9 UCD CALL STATISTICS 93
- LONGEST QUEUE TIME TODAY 94
- LONGEST QUEUE TIME NOW 94
- 4.10 UCD AGENT STATISTICS 95
- 4.11 SAMPLE TRAFFIC REPORT 96
- 4.12 TRAFFIC REPORT OVERVIEW 97
- 5.2 FCC REQUIREMENTS 101
- 5.4 MUSIC ON HOLD WARNING 103
- 5.5 DISA WARNING 103
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